Shipping / Pick Up
Shipping Policy
At Newbie Littles, we want to ensure you have a delightful shopping experience, which includes a seamless delivery process. Here's what you need to know about our shipping:
1. Shipping Partners: We exclusively rely on trusted carriers like ST Courier and Speed Post to deliver your precious items.
2. Tracking Updates: Rest easy knowing we'll send you a tracking ID as soon as your order leaves our facility, so you can follow its journey to your doorstep.
3. Swift Dispatch: Typically, we pack and ship orders within a speedy 2-3 working days from the moment you place your order.
4. Delivery Time frame: Anticipate the arrival of your goodies within 5-7 working days from the date of dispatch.
5. In Case of Delay: If, for some reason, your order hasn't made its way to you after 10 days from your purchase date, please don't hesitate to reach out. Contact us through WhatsApp or Instagram DM, and we'll swiftly assist you.
6. Special Dates: Planning a special occasion and need your order sooner? Feel free to contact us before placing your order to discuss delivery options that match your timeline.
We're committed to making your shopping experience with Newbie Littles enjoyable, from start to finish. If you have any shipping-related questions or concerns, don't hesitate to get in touch with us. Your satisfaction is our priority!
Return & Exchange Policy
At Newbie Littles, we want your shopping experience to be as smooth as possible. Here's our policy regarding returns and exchanges:
1. Size Issues: We do not offer returns or exchanges for size-related issues. To ensure a perfect fit, please carefully review the size chart located next to the product image before completing your order.
2. Defective or Damaged Products: If you receive a product with defects or damage, you can request a return. Opening video while unpacking is compulsory for us to consider your return. We will refund the shipping charges upon receiving the necessary proof of the damage.
3. Contact Us: If you encounter any issues with your order, please reach out to us via WhatsApp. We'll provide you with the return address and guide you through the process.
4. Return Timeframe: In the case of damaged products, please return the item within 10 working days from the date of receipt. We are unable to accept returns beyond this period.
5. Refund Process: Once we receive the returned product, we will initiate the refund process promptly.
Your satisfaction is important to us, and we are here to assist you throughout the return process. If you have any questions or concerns, please don't hesitate to contact us. We value your trust in Newbie Littles!